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Tryslate support · Tryslate支持

联系支持 / Contact support

请说明遇到问题的步骤、iPhone 型号、iOS 与 App 版本。截图请遮住个人信息；无需发送整本书、密码或银行卡信息。

Include the steps, iPhone model, iOS and app version. Remove personal information from screenshots. Do not send entire books, passwords or payment-card details.

购买后没有显示 Pro？

确认使用购买时的 Apple 账户，在“我的 → Tryslate Pro”点击“恢复购买”。仍未恢复时，请联系我们并提供 Apple 购买凭证中的订单参考，隐藏无关个人信息。

怎样取消订阅？

在 iPhone“设置 → Apple 账户 → 订阅”中选择Tryslate。删除 App 不会取消订阅。退款请访问 Apple 报告问题。

无法导入或无法批改？

扫描版 PDF 暂不支持。请确认文档可以选中文字。在线批改需要联网并启用在线讲解；分级短读的批改全部免费，导入的文档在前 300 句之后需要 Pro。服务暂时不可用时，译文会保留，可稍后重试。

隐私或删除请求

可在“我的 → 在线讲解与隐私”关闭后续 AI 内容分享。要请求删除服务端相关信息，请通过上方邮箱联系我们。详情见隐私政策。

Pro missing after purchase?

Use the Apple Account used for purchase, then choose Me → Tryslate Pro → Restore Purchases. If this does not restore access, contact us with the relevant Apple order reference, removing unrelated personal details.

Cancel or request a refund

Open iPhone Settings → Apple Account → Subscriptions → Tryslate. Deleting the app does not cancel it. Request refunds through Apple.

Import or feedback problems

Scanned PDFs are not supported; text must be selectable. Online feedback requires internet access and permission for online explanations. Every graded short reading is free; an imported document needs Pro after its first 300 graded sentences. Drafts are preserved if the service is temporarily unavailable.

Privacy requests

Turn off future AI sharing in Me → Online explanations & privacy. Email us to request deletion of relevant server records. See our Privacy Policy.