READ. TRANSLATE. UNDERSTAND.

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Yidu support · 译读支持

联系支持 / Contact support

请说明遇到问题的步骤、iPhone 型号、iOS 与 App 版本。截图请遮住个人信息；无需发送整本书、密码或银行卡信息。

Include the steps, iPhone model, iOS and app version. Remove personal information from screenshots. Do not send entire books, passwords or payment-card details.

购买后没有显示 Pro？

确认使用购买时的 Apple 账户，在“我的 → 译读 Pro”点击“恢复购买”。仍未恢复时，请联系我们并提供 Apple 购买凭证中的订单参考，隐藏无关个人信息。

怎样取消订阅？

在 iPhone“设置 → Apple 账户 → 订阅”中选择译读。删除 App 不会取消订阅。退款请访问 Apple 报告问题。

无法导入或无法批改？

扫描版 PDF 暂不支持。请确认文档可以选中文字。在线批改需要联网并启用在线讲解；导入文档和 B1–C2 短读还需要 Pro。服务暂时不可用时，译文会保留，可稍后重试。

隐私或删除请求

可在“我的 → 在线讲解与隐私”关闭后续 AI 内容分享。要请求删除服务端相关信息，请通过上方邮箱联系我们。详情见隐私政策。

Pro missing after purchase?

Use the Apple Account used for purchase, then choose Me → Yidu Pro → Restore Purchases. If this does not restore access, contact us with the relevant Apple order reference, removing unrelated personal details.

Cancel or request a refund

Open iPhone Settings → Apple Account → Subscriptions → Yidu. Deleting the app does not cancel it. Request refunds through Apple.

Import or feedback problems

Scanned PDFs are not supported; text must be selectable. Online feedback requires internet access and permission for online explanations. Imported documents and B1–C2 short readings also require Pro. Drafts are preserved if the service is temporarily unavailable.

Privacy requests

Turn off future AI sharing in Me → Online explanations & privacy. Email us to request deletion of relevant server records. See our Privacy Policy.